Privacy Policy

1.1 We are dedicated to protecting the privacy of visitors to our website and users of our services.

1.2 This policy outlines our practices as a data controller regarding the collection and processing of personal data.

1.3 Our website uses cookies. Where cookies are not essential for website functionality, we will request your consent upon your first visit.

1.4 In this policy, "we", "us", and "our" refer to Bidaye ENT Surgery.

2. Credit

2.1 This document is based on templates provided by SEQ Legal (https://seqlegal.com/free-legal-documents/privacy-policy).

3. Data Collection

3.1 We may collect and process the following types of personal data:

Contact Information: Name, email address, and phone number provided through our contact forms or emails.
Communication Details: Any information contained in communications you send to us, including metadata.
Usage Data: Information about your use of our website, such as IP address, geographic location, browser type and version, operating system, referral source, visit duration, page views, and navigation paths.

4. Purposes and Legal Bases for Processing

4.1 We process your personal data for various purposes and based on the following legal grounds:

Website and Service Operations: Ensuring the functionality and management of our website and services. This is based on our legitimate interests in operating our site and business effectively.

Communication: Responding to inquiries and interacting with users. The legal basis for this is our legitimate interests in maintaining user relationships and ensuring effective communication.

Marketing: Sending marketing materials, subject to your consent.

Analysis: Analyzing website usage to improve services. This is based on our legitimate interests in enhancing our website and services.

Security: Protecting our website and services from threats. The legal basis is our legitimate interests in safeguarding our operations.

Legal Compliance and Claims: Managing legal compliance and addressing legal claims. This is based on our legitimate interests in protecting our rights and fulfilling legal obligations.

5. Sharing Your Personal Data

5.1 We may share your personal data with:

Service Providers: To help us deliver our services.

Professional Advisors and Insurers: As needed for professional advice and insurance coverage.

Legal Obligations: Where required by law or to protect vital interests.

5.2 We may also share data as necessary to comply with legal obligations or to protect your vital interests or those of others.

6. International Data Transfers

6.1 Our website hosting is provided by Squarespace, which may involve transferring your data internationally. We ensure these transfers are protected by appropriate safeguards, such as standard data protection clauses.

6.2 Personal data published on our website may be accessible worldwide. We cannot prevent its use or misuse by others.

7. Data Retention and Deletion

7.1 We retain your personal data only as long as necessary for the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.

7.2 We adhere to the NHS Records Management Code of Practice for data retention.

7.3 Notwithstanding the above, we may retain data as required for legal compliance or to protect vital interests.

8. Your Rights

8.1 Under data protection law, you have the following rights:

Access: Request copies of your personal data.
Rectification: Request corrections to inaccurate or incomplete data.
Erasure: Request deletion of your personal data.
Restriction: Request restricted processing of your data.
Objection: Object to the processing of your data.
Portability: Request transfer of your data to another entity.
Complaint: Complain to a supervisory authority.
Withdrawal of Consent: Withdraw consent for data processing where consent is the legal basis.

8.2 These rights have certain limitations and exceptions. For detailed information, please visit the ICO website.

8.3 To exercise your rights, contact us using the details provided below.

9. Cookies

9.1 A cookie is a small file placed on your device to help us analyze web traffic and customize our site to your preferences.

9.2 Cookies may be either "persistent" (remaining on your device until deletion or expiration) or "session" (expiring when you close your browser).

9.3 Cookies do not typically contain information that personally identifies a user, but personal data stored by us may be linked to information obtained from cookies.

10. Our Use of Cookies

10.1 We use cookies for:

Authentication: Identifying you when you visit and navigate our site.
Personalization: Storing information about your preferences.
Security: Protecting user accounts and our services.
Advertising: Displaying relevant advertisements.
Analysis: Analyzing site usage to improve performance.

11. Third-Party Cookies

11.1 Our service providers may use cookies, and these cookies may be stored on your device when you visit our site.

11.2 We use Google Analytics to understand website usage. Google’s privacy policy is available at: https://www.google.com/policies/privacy/.

12. Managing Cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can obtain up-to-date information about blocking and deleting cookies via these links: